St. Francis honored for patient experience excellence

The Island Now

St. Francis Hospital & Heart Center had been named a 2021 Guardian of Excellence Award winner in four categories and a 2021 Pinnacle of Excellence Award winner in two categories by Press Ganey, a national leader in health care consumer workforce management.

Press Ganey recognized St. Francis as a top-performing health care organization achieving the 95th percentile or above for performance in the Guardian of Excellence Award categories: Outpatient Oncology, Outpatient Services, Emergency Department, and Hospital Consumer Assessment of Healthcare Providers and Systems and Inpatient Services.

Additionally, Press Ganey honored St. Francis with its Pinnacle of Excellence awards for maintaining consistently high levels of quality for consecutive years in the categories of Inpatient and HCAHPS.

“These multiple honors from Press Ganey recognize the continued commitment of the St. Francis team in delivering a high level of care in a safe and comforting setting,” said St. Francis Hospital President and CEO Charles Lucore. “These awards come at a challenging time in health care, and I’m extremely proud of everyone’s effort.”

Press Ganey’s Guardian of Excellence Award and its Pinnacle of Excellence Award are preeminent, competitive achievements for leading health care organizations. Presented annually, the awards commend hospitals and health systems that consistently sustain performance in the top 5% of all Press Ganey clients.

“Press Ganey is honored to recognize St. Francis Hospital & Heart Center® as one of the nation’s leaders inpatient experience,” said Patrick T. Ryan, Press Ganey’s chairman and chief executive officer. “This award reflects an unwavering commitment to earn the trust and loyalty of patients throughout unimaginable challenges. We are humbled by St. Francis’s incredible efforts, and their ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in health care.”

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