Biener Audi opens high tech service center

Evan Nemeroff

After three years of planning and construction, Biener Audi has opened its new 16,000 square-foot state of the art service facility adjacent to its Northern Boulevard showroom.

Biener Audi’s new service facility features 19 car lifts, a car wash, brighter lighting and tile floors.

With the opening of the new service shop, Biener has closed its other two service facilities which were on East Shore Road and Water Mill Lane.

“It has been a dream of ours to do this project for a long time to provide efficiency and ease for our customers,” said Andrew Weinstock, executive vice president for Biener Audi. “We wanted to be customer friendly for our clients and our neighbors and this service shop has been a big investment on our part to accomplish our goals.”

Weinstock said the new service shop contains one entrance on the east side of the facility and one exit toward Northern Boulevard to decrease the amount of noise that residential property owners heard from Biener’s shop.

“We are no longer facing our neighbors,” Weinstock said. “The noise in our shop is now insulated so our neighbors don’t have any issues with the type of work that we are performing.”

Besides the state-of-the-art service shop, more than 10,000 new and pre-owned customers who use Biener Audi’s service shop can sit in a new waiting area that includes wireless internet, a television and cookies while their car is being repaired.

Weinstock said the dealership has plans to continue its expansion in the upcoming months by increasing the size of its showroom.

Wienstock said the service shop is fully staffed and Biener has also added jobs because of the size of the new facility.

Charles Stone, who has worked at Biener Audi for 20 years and is the service shop steward, said the new facility is a substantial upgrade over the old one.

“This is a clean and beautiful state-of-the-art shop,” Stone said. “The setup here feels like a production line that makes it very easy and accessible to get service done quickly. I have always loved working at Biener and this new facility makes me happy to be an employee for this business.”

Dennis O’Brien, a 14-year employee, said it is exciting having all the service workers in one clean building.

Manuel Rodriguez, a five-year employee at Biener Audi, said the accessibility of the new shop allows the employees to complete their job responsibilities on-time.

“Workers can be more efficient because there is more space to get around and move the cars in and out quicker,” Rodriguez said. “All the various equipment is conveniently hung up at our service stations and there are also more computers available to help us diagnose the vehicles. There is also more light which puts less stress on our eyes when we are working and makes it easier for us to think while we are doing our job. The new service area is a great benefit for the workers and the dealership because it increases the overall efficiency to complete the work which is always an important issue.”

 

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Evan Nemeroff

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